| Orders Payment Terms: Terms of payment are within Canvas Room LLC's sole discretion, and unless otherwise agreed to by Canvas Room LLC, payment must be received by Canvas Room LLC prior to Canvas Room LLC's acceptance of an order. Orders are not binding upon Canvas Room LLC until accepted by Canvas Room LLC. International Orders
Once we have accepted your order at www.canvasroom.com and shipped the product, no refunds or returns are accepted. Please consult your local country Customs Service and other relevant authorities to confirm that no restrictions or special requirements will apply to your order. WWW.canvasroom.com is not responsible for delays or costs resulting from acts or decisions of local governmental agencies concerning the importation of your order. Returns and Exchanges
We want you to love the supplies you've received. . At www.canvasroom.com, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. We offer a 20 day refund or exchange on any unopened, undamaged, new-condition or unused items. The 20 days begins upon the product leaving Canvas Room to you. Simply call our customer service line at 1-270-443-1249 and request a Return Authorization Number. Do not return your order without this number noted on the package and invoice. When requesting this number, be sure to mention if there was an error in your order. Canvas Room will pay for return shipping on any product that was shipped in our error. Items returned as a result of customer order error will be subject to a 20% restocking fee.
Damaged goods
Please make sure to inspect all packages before accepting delivery. If obvious damage is noted please note it on your delivery receipt. Ask the delivery driver to sign the receipt to verify damage. Inspect all merchandise thoroughly for any damage. If the actual item is damaged please notify us at once. We must notify our carriers with 15 days, or the carrier could deny liability.
Please make sure to verify the contents of the package with your packing slip. If you notice a discrepancy in your order, notify our Customer Service at 1-270-443-1249 within 20 days of product leaving Canvas Room. Then ask for a return authorization number. Do not return your order without this number noted on the package and invoice. We will cover return shipping costs for all damaged goods.
As always, our primary goal is to have you satisfied with your order. If you have any questions about returns, don't hesitate to call us at 1-270-443-1249.
. - RETURN the product to us at the address below:
Canvas Room Po Box 770 719 Madison Street Paducah, Ky 42002 For your security, please return your order with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. WWW.Canvasroom.com is not responsible for items damaged or lost in transit. - We do NOT accept returns for items that have been partially lost or damaged by customers.
- We do NOT accept returns for items over 15 days from the receipt date.
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